Return & Refund Policy

Despite our careful packaging, there may be instances where the product might be damaged during shipping. In such cases, please follow the steps below. Any damage during shipping should be reported to us within 24 hours of receiving the product.

When can I return/replace the product for free?

1. Wrong product delivered
2. Shipping damage – physical damage or tampered product
3. Incomplete order with missing products

How do I initiate the return/replacement of the product:

1. Raise a return/replacement request within 2 days from the date of delivery if you have received a wrong or damaged product. Ensure to include pictures and videos of the damaged/wrong product and email them to our support email ID.
2. Our support team will get back to you within 48 working hours with further instructions.
3. After verification, we will arrange a pickup for the damaged product. If your return is approved the replaced product will be delivered to you within 5-7days

REFUND POLICY

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What are the terms and conditions for a refund?

1. You can ask for a refund/free replacement against any of your order within 5 days of its date of delivery, provided that the products are found to be defective/ damaged.
2. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
3. If you are a guest user, you will need to register with the email address which you had used to place your order to access your account.
4. For any other requests or queries regarding this, kindly write to us at mail@digivel.store

How long does the refund procedure take?

1. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
2. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 3-5 business days.Please note that only the product amount will be refunded; the cash on delivery fee is not included.

Where should I return my product?

You are requested to courier the product back to us at the address mentioned on the package. We will reimburse courier charges in cases of manufacturing defects only.

I haven’t received my refund yet. What should I do?

1. We update our customers through emails once we initiate the refund procedure.
2. If our last email states that we have initiated the refund procedure, kindly wait for the process to complete.
3. For queries you can write to us at mail@digivel.store